TTEC Holdings

TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation and delivery of transformative solutions for many of brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provided digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Englewood, CO.

Earnings data Q1 2021

Earnings data Q2 2021

Earnings data Q3 2021

Earnings data Q4 2021

Earnings data Q1 2022

Earnings data Q2 2022

Earnings data Q3 2022

Earnings data Q4 2022

Earnings data Q1 2023

Earnings data Q2 2023

Earnings data Q3 2023

Earnings data Q4 2023

Earnings data Q1 2024

Earnings data Q2 2024

Earnings data Q3 2024

Earnings data Q4 2024

TTEC reports robust 2022 performance, eyes $2.5B revenue in 2023

TTEC's strong performance in 2022 with $2.44 billion revenue and 93 new client wins sets the stage for growth in 2023.
The company faces challenges in the hypergrowth sector but aims to leverage opportunities in AI and offshore services.
With a focus on organic growth, consolidation, and technology investments, TTEC aims for $2.5 billion revenue and $300 million EBITDA in 2023.

TTEC Holdings reports Q1 revenue growth, eyes AI integration for future

TTEC Holdings reported solid financial performance in Q1 2023, driven by revenue growth and strategic focus on AI integration and M&A. The company faces challenges in revenue softness in the Engage segment but sees opportunities in accelerating growth in the Digital business and expanding its client base.

TTEC Holdings reports solid Q2 results amidst AI adoption focus

TTEC Holdings delivered strong financial performance in Q2 2023, focusing on agility, AI adoption, and global expansion to drive future growth.
While facing challenges from macroeconomic pressures and consumer uncertainties, the company remains optimistic about its full-year financial outlook.
Opportunities in AI advancements, partnerships with hyperscalers, and offshore expansion position TTEC well for long-term success and profitability.

TTEC Holdings reports solid Q3 performance amidst economic challenges

TTEC Holdings navigated challenges in client decision-making amidst economic uncertainties, reporting solid Q3 performance and focusing on strategic expansion.
The company's strengths include growth in key verticals, generative AI initiatives, and global delivery capabilities, with a proactive approach to client opportunities.
While facing macroeconomic uncertainties and client behavior challenges, TTEC remains focused on expansion into new markets and offering diversified solutions.

TTEC reports solid 2023 performance, eyes AI for growth

TTEC Holdings navigated challenges in 2023 and is proactively addressing upcoming hurdles in 2024. The company's focus on margin optimization, AI integration, and client augmentation with AI tools positions it well for growth. TTEC's strategic approach to leveraging AI technologies and enhancing customer relationships showcases a forward-looking mindset.

TTEC Holdings surpasses Q1 revenue targets, eyes digital growth

TTEC Holdings' Q1 2024 performance exceeded expectations, with a focus on diversification and digital growth driving revenue and profitability.
While TTEC Digital showed strength in bookings, TTEC Engage faced challenges with new clients, requiring strategic adjustments for sustained growth.
The company remains optimistic about its full-year 2024 outlook, emphasizing long-term growth, client relationships, and technology integration for success.

TTEC Holdings reports Q2 revenue, navigates challenges, eyes offshore expansion

TTEC Holdings navigated challenges in Engage business while showcasing growth in TTEC Digital.
Cost optimization initiatives and new client wins position the company for improved profitability.
Revised financial outlook for 2024 reflects market challenges but offshore expansion offers growth potential.
Overall, TTEC Holdings is strategically adapting to market dynamics for sustainable growth.

TTEC reports Q3 revenue decline but improved profitability amidst challenges

TTEC Holdings navigated challenges of client project delays to report revenue decline but improved profitability, showcasing resilience and strategic focus on profitability.
The company's emphasis on innovation, client acquisition, and cost-saving initiatives positions it well to capitalize on opportunities in AI, client expansion, and operational efficiency.
While facing challenges in revenue growth and financial targets, TTEC's strategic strengths and proactive measures present opportunities for long-term growth and resilience.

Revenue

Cost of revenue

Gross profit

Operating expenses

SG&A

Other

Operating income

EBITDA

Net income

Earnings per share

Total assets

Current assets

Cash & equivalents

Receivables

Inventory

Non-current assets

Net PPE

Intangibles

Total liabilities

Current liabilities

Short term debt

Income tax payable

Non-current liabilities

Long-term debt

Total equity

Stockholders equity

Minority interest

Total liabilities & equity

Total debt

Net debt

Book value per share

Cash from operations

Funds from operations

Change in working capital

Cash from investing

Capital expenditure

Purchase/sale of investments

Purchase/sale of business

Other sources

Cash from financing

Change in stock

Change in debt

Cash dividends paid

Cash from other sources

Net change in cash

Free cash flow

TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation, and delivery of transformative solutions for many brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build, and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provides digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Greenwood Village, CO.

TTEC (TTEC) delivered earnings and revenue surprises of 4.85% and 3.39%, respectively, for the quarter ended December 2021. Do the numbers hold clues to what lies ahead for the stock?

TTEC Holdings (TTEC) Tops Q4 Earnings and Revenue Estimates

LOS ANGELES--(BUSINESS WIRE)--The Law Offices of Frank R. Cruz announces an investigation of TTEC Holdings, Inc. (“TTEC” or the “Company”) (NASDAQ: TTEC) on behalf of investors concerning the Company's possible violations of federal securities laws. If you are a shareholder who suffered a loss, click here to participate. On March 1, 2022, after the market closed, TTEC disclosed that it could not timely file its 2021 annual report “due to difficulties in compiling and finalizing financial inform

The Law Offices of Frank R. Cruz Announces Investigation of TTEC Holdings, Inc. (TTEC) on Behalf of Investors

DENVER, March 1, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the fourth quarter and full year ended December 31, 2021. "TTEC delivered another banner year in 2021, highlighted by record bookings, revenue, and adjusted EBITDA and EPS.

TTEC Announces Fourth Quarter and Record Full Year 2021 Financial Results

BOULDER, Colo., Feb. 23, 2022 /PRNewswire/ -- Today, Sovrn announced the appointment of two new members to its Board of Directors, Judi A.

Sovrn Adds Depth and Diversity to Its Board of Directors

ENGLEWOOD, Colo., Feb. 22, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been named to the Forbes list of America's Best Employers 2022.

TTEC Named by Forbes as One of America's Best Large Employers of 2022

ENGLEWOOD, Colo. and LONDON, Feb. 15, 2022 /PRNewswire/ -- VoiceFoundry, a TTEC Digital business (NASDAQ: TTEC), today announced a partnership with PCI Pal (LON:PCIP),  a global provider of cloud-based secure payment solutions.

VoiceFoundry, a TTEC Digital business, announces new global partnership with PCI Pal

ENGLEWOOD, Colo., Feb. 3, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, is proud to announce that it has once again been named to FlexJobs' 9th annual list of the Top 100 Companies to Watch for Remote Jobs in 2022.

TTEC Named a Top 100 Company to Watch for Remote Jobs in 2022

DENVER, Jan. 31, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, today announced details pertaining to the release of its fourth quarter and full year 2021 financial results and related conference call and webcast. TTEC will release its earnings results after market close on Tuesday, March 1, 2022, when a press release will be issued.

TTEC Schedules Fourth Quarter and Full Year 2021 Earnings Release and Webcast of Investor Conference Call

ENGLEWOOD, Colo., Jan. 18, 2022 /PRNewswire/ -- TTEC Holdings (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that TeleTech has been selected as the Recruitment Team of the Year for the APAC Region by the HRO Today Association.

TeleTech Selected as Recruitment Team of the Year by the HRO Today Association for the APAC Region

TTEC Holdings Inc (NASDAQ: TTEC) has agreed to acquire certain citizen experience and smart city assets of Faneuil, Inc., a subsidiary of ALJ Regional Holdings, Inc. (NASDAQ: ALJJ). TTEC will pay $140 million, less an indemnification escrow amount of $15 million.

TTEC To Acquire Certain Citizen Experience, Smart City Assets Of Faneuil

ALJ Regional Holdings

NEW YORK, Dec. 22, 2021 /PRNewswire/ -- ALJ Regional Holdings, Inc. (NASDAQ: ALJJ) ("ALJ") announced today that it has entered into a definitive agreement to sell the tolling and transportation and health benefit exchange verticals of its wholly owned subsidiary, Faneuil, Inc. ("Faneuil"), to TTEC Holdings, Inc. (NASDAQ: TTEC) ("TTEC"), one of the largest global customer experience ("CX") technology and services innovators for end-to-end digital CX solutions. Consideration to be paid by TTEC is $140 million, less an indemnification escrow amount of approximately $15 million dollars.

ALJ REGIONAL HOLDINGS, INC. ENTERS INTO DEFINITIVE AGREEMENT TO SELL TOLLING AND TRANSPORTATION AND HEALTH BENEFIT EXCHANGE VERTICALS OF FANEUIL, INC.

ENGLEWOOD, Colo., Dec. 22, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announces the signing of an agreement to acquire certain citizen experience and smart city assets of Faneuil, Inc. a wholly owned subsidiary of ALJ Regional Holdings, Inc. (NASDAQ: ALJJ).

TTEC ANNOUNCES AGREEMENT TO ACQUIRE PUBLIC SECTOR CITIZEN EXPERIENCE PLATFORM

ENGLEWOOD, Colo. and LONDON, Dec. 9, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that VoiceFoundry, a TTEC Digital business, has won the AWS 2021 Amazon Connect Partner of the Year Award in the UKI region, recognizing exceptional performance and commitment to helping AWS customers drive innovation and build contact center solutions using Amazon Connect services.

VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

MANILA, Philippines, Dec. 7, 2021 /PRNewswire/ -- TeleTech, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced it has been recognized as a Best Employer in the Philippines for 2021 as part of Kincentric's Best Employers program. TeleTech has been operating in the Asia-Pacific region for over 20 years and partners with clients to deliver market-leading customer experiences through its Philippines operations.

TeleTech Recognized as a Kincentric Best Employer in the Philippines

ENGLEWOOD, Colo., Dec. 6, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences, and optimized costs.

TTEC Launches Free Jump Start Calculator to Accelerate Customer Experience Transformations

MINNEAPOLIS and ENGLEWOOD, Colo., Nov. 30, 2021 /PRNewswire/ -- Avtex, a TTEC Digital Company of TTEC Holdings, Inc. (NASDAQ: TTEC), announced today that they have been awarded a Tekne Award in the Digital Marketing category.

Avtex, A TTEC Digital Company, Wins A 2021 Tekne Award

DENVER, Nov. 29, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today that on November 23, 2021 it amended and extended its credit facility, increasing the total commitment amount by $300 million to $1.5 billion and extending the maturity to November 2026. The credit facility will provide TTEC with increased financial capacity and flexibility to support growth-oriented investments, strategic acquisitions, and discretionary capital distributions.

TTEC Increases its Credit Facility to $1.5 Billion

ENGLEWOOD, Colo. and LONDON, Nov. 29, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced its won a 2021 European Contact Centre & Customer Service Award (ECCCSA) in recognition of its contact centre innovation and exceptional customer experience provided to leading European clients.

TTEC EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021

ENGLEWOOD, Colo., Nov. 11, 2021 /PRNewswire/ -- TTEC Holdings (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been ranked by Forbes as one of the World's Top Female Friendly Companies 2021.

Forbes Names TTEC One of the World's Top Female Friendly Companies

TTEC Holdings' (TTEC) CEO Kenneth Tuchman on Q3 2021 Results - Earnings Call Transcript

TTEC (TTEC) delivered earnings and revenue surprises of 17.44% and -0.05%, respectively, for the quarter ended September 2021. Do the numbers hold clues to what lies ahead for the stock?

TTEC Holdings (TTEC) Tops Q3 Earnings Estimates

ENGLEWOOD, Colo., Nov. 9, 2021 /PRNewswire/ -- TTEC Holdings, Inc (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced Regina Paolillo as its Global Chief Operating Officer, a newly created role and named Dustin Semach as the Company's Chief Financial Officer.

TTEC Announces Regina Paolillo as Global Chief Operating Officer and Dustin Semach as Chief Financial Officer

DENVER, Nov. 9, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the third quarter ended September 30, 2021. "We delivered strong results this quarter and continue to gain momentum in the market.

TTEC Announces Record Third Quarter 2021 Financial Results

LONDON, Nov. 3, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions today announced it has won a 2021 GSA Professional Award in recognition of its talent and expertise in the outsourcing industry. TTEC EMEA won with Tom Johnson, UK Operations Director, being named Digital Champion of the Year.

TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021

TTEC (TTEC) doesn't possess the right combination of the two key ingredients for a likely earnings beat in its upcoming report. Get prepared with the key expectations.

News for TTEC Holdings Stock (TTEC)