TTEC Holdings

TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation and delivery of transformative solutions for many of brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provided digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Englewood, CO.

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TTEC reports robust 2022 performance, eyes $2.5B revenue in 2023

TTEC's strong performance in 2022 with $2.44 billion revenue and 93 new client wins sets the stage for growth in 2023.
The company faces challenges in the hypergrowth sector but aims to leverage opportunities in AI and offshore services.
With a focus on organic growth, consolidation, and technology investments, TTEC aims for $2.5 billion revenue and $300 million EBITDA in 2023.

TTEC Holdings reports Q1 revenue growth, eyes AI integration for future

TTEC Holdings reported solid financial performance in Q1 2023, driven by revenue growth and strategic focus on AI integration and M&A. The company faces challenges in revenue softness in the Engage segment but sees opportunities in accelerating growth in the Digital business and expanding its client base.

TTEC Holdings reports solid Q2 results amidst AI adoption focus

TTEC Holdings delivered strong financial performance in Q2 2023, focusing on agility, AI adoption, and global expansion to drive future growth.
While facing challenges from macroeconomic pressures and consumer uncertainties, the company remains optimistic about its full-year financial outlook.
Opportunities in AI advancements, partnerships with hyperscalers, and offshore expansion position TTEC well for long-term success and profitability.

TTEC Holdings reports solid Q3 performance amidst economic challenges

TTEC Holdings navigated challenges in client decision-making amidst economic uncertainties, reporting solid Q3 performance and focusing on strategic expansion.
The company's strengths include growth in key verticals, generative AI initiatives, and global delivery capabilities, with a proactive approach to client opportunities.
While facing macroeconomic uncertainties and client behavior challenges, TTEC remains focused on expansion into new markets and offering diversified solutions.

TTEC reports solid 2023 performance, eyes AI for growth

TTEC Holdings navigated challenges in 2023 and is proactively addressing upcoming hurdles in 2024. The company's focus on margin optimization, AI integration, and client augmentation with AI tools positions it well for growth. TTEC's strategic approach to leveraging AI technologies and enhancing customer relationships showcases a forward-looking mindset.

TTEC Holdings surpasses Q1 revenue targets, eyes digital growth

TTEC Holdings' Q1 2024 performance exceeded expectations, with a focus on diversification and digital growth driving revenue and profitability.
While TTEC Digital showed strength in bookings, TTEC Engage faced challenges with new clients, requiring strategic adjustments for sustained growth.
The company remains optimistic about its full-year 2024 outlook, emphasizing long-term growth, client relationships, and technology integration for success.

TTEC Holdings reports Q2 revenue, navigates challenges, eyes offshore expansion

TTEC Holdings navigated challenges in Engage business while showcasing growth in TTEC Digital.
Cost optimization initiatives and new client wins position the company for improved profitability.
Revised financial outlook for 2024 reflects market challenges but offshore expansion offers growth potential.
Overall, TTEC Holdings is strategically adapting to market dynamics for sustainable growth.

TTEC reports Q3 revenue decline but improved profitability amidst challenges

TTEC Holdings navigated challenges of client project delays to report revenue decline but improved profitability, showcasing resilience and strategic focus on profitability.
The company's emphasis on innovation, client acquisition, and cost-saving initiatives positions it well to capitalize on opportunities in AI, client expansion, and operational efficiency.
While facing challenges in revenue growth and financial targets, TTEC's strategic strengths and proactive measures present opportunities for long-term growth and resilience.

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TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation, and delivery of transformative solutions for many brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build, and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provides digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Greenwood Village, CO.

Contract with U.S. General Services Administration will optimize, modernize, and transform contact center operations DENVER , Sept. 14, 2023 /PRNewswire/ -- TTEC Government Solutions, a subsidiary of TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) and AI technology and services innovator, announced today that it was awarded a contract to modernize the customer experience at a wide range of federal agencies with the U.S. General Services Administration (GSA).

TTEC Government Solutions, in partnership with TTEC Digital, awarded contract by U.S. government to improve customer experiences

TTEC Digital is honored by Microsoft for outstanding sales achievement and innovation for eighth consecutive year DENVER , Sept. 6, 2023 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has achieved the prestigious 2023/2024 Microsoft Business Applications Inner Circle award.

TTEC Digital achieves Microsoft Business Applications 2023/2024 Inner Circle Award

Company receives recognition as one of the eleven service providers that matter most DENVER , Aug. 31, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today that it was named a Strong Performer in The Forrester Wave™: Customer Analytics Service Providers, Q2 2023. "TTEC thrusts the tip of the spear to capture deep customer value," states the Wave report, authored by Brandon Purcell, Forrester VP and Principal Analyst.

TTEC cited as a Strong Performer in Customer Analytics Service Providers report by independent industry analyst firm

Ranking based on professional development opportunities within the Company DENVER , Aug. 15, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today that it was recognized as one of the Best Companies for Career Growth 2023 by Comparably. TTEC was ranked as one of the top 100 companies, based on 15 million ratings from employees at more than 70,000 companies who anonymously rated their professional development opportunities on Comparably.com.

TTEC recognized as one of the Best Companies for Career Growth 2023 by Comparably

Free tool helps brands sort through the AI hype and responsibly assess how AI can help reach their CX goals DENVER , Aug. 10, 2023 /PRNewswire/ -- TTEC Holdings, Inc., (NASDAQ: TTEC) a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced the availability of its new AI Readiness Assessment. Designed to help enterprises determine their current ability to leverage AI capabilities, the assessment provides a clear picture of their digital CX maturity and offers a prioritized adoption roadmap.

TTEC announces new AI Readiness Assessment to help brands prioritize AI in Customer Experience

While the top- and bottom-line numbers for TTEC (TTEC) give a sense of how the business performed in the quarter ended June 2023, it could be worth looking at how some of its key metrics compare to Wall Street estimates and year-ago values.

TTEC (TTEC) Q2 Earnings: Taking a Look at Key Metrics Versus Estimates

TTEC Holdings (TTEC) came out with quarterly earnings of $0.55 per share, beating the Zacks Consensus Estimate of $0.48 per share. This compares to earnings of $0.98 per share a year ago.

TTEC Holdings (TTEC) Surpasses Q2 Earnings and Revenue Estimates

Second Quarter 2023 Revenue was $600.4 MillionOperating Income was $31.3 Million or 5.2 Percent of Revenue($50.6 Million or 8.4 Percent of Revenue Non-GAAP)Net Income was $3.8 Million or 0.6 Percent of Revenue($25.9 Million or 4.3 Percent of Revenue Non-GAAP)Adjusted EBITDA was $67.2 Million or 11.2 Percent of RevenueFully Diluted EPS was $0.08 ($0.55 Non-GAAP) Reiterates Outlook for Full Year 2023 DENVER , Aug. 3, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the second quarter ended June 30, 2023. "We delivered on our top priorities this quarter and exceeded the mid-point of our communicated financial guidance," commented Ken Tuchman, Chairman and chief executive officer of TTEC.

TTEC Announces Second Quarter 2023 Financial Results

DENVER , July 24, 2023  /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions, announced today that TTEC will release its earnings results after market close on Thursday, August 3, 2023, when a press release will be issued. The Company will host a live webcast and conference call at 8:30 a.m.

TTEC Schedules Second Quarter 2023 Earnings Release and Webcast of Investor Conference Call

New site enables TTEC to expand options for clients seeking Portuguese language capabilities DENVER and SÃO PAULO, July 6, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for AI-enabled CX solutions, today announced the opening of a new customer experience delivery center in Brazil. TTEC has operated out of Brazil since 1998.

TTEC expands global capabilities with new customer experience delivery center in Brazil

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Investment creates global leverage for AI and technology platform innovation DENVER and HYDERABAD, India , June 29, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for AI-enabled CX solutions, today announced the opening of the TTEC Digital Innovation Studio – Hyderabad to strengthen the company's capabilities integrating and orchestrating exceptional customer experiences around the world. This expansion further accelerates TTEC Digital's development and integration with the world's leading CX technology platforms – including Google, Microsoft, Amazon, Cisco, and Genesys – along with the company's world-class analytics & AI, CX consulting, and product development capabilities.

TTEC Digital opens flagship office in India, expanding global delivery of CX services

TTEC Holdings is considered undervalued despite no significant change in business fundamentals, with multiples depressed from historical averages. The company has a promising business model in the growing customer experience technology and services sector, with potential for additional operating margin expansion and tech-driven growth prospects. TTEC is well-positioned to benefit from advances in technology, tailwinds shifting towards customer retention, and a focus on improving margins.

TTEC Holdings: Undervalued Despite No Significant Change In Business Fundamentals

DENVER , June 14, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for AI-enabled CX solutions, today announced Laura Butler as the company's chief people officer. A market-facing executive, Butler is well-regarded for developing global, talent-led organizations with her expertise in crafting exceptional employee experiences.

TTEC Announces Laura Butler as Chief People Officer

Esteemed recognition a result of TTEC Digital's longstanding partnership with the leading cloud contact center provider DENVER , June 13, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for AI-enabled CX solutions, today announced that TTEC Digital has been named the North American Migration Partner of the Year by Genesys. The Company earned this recognition for its proven success in advancing and elevating customer experiences and delivering superior business value to customers.

TTEC Digital named North American Migration Partner of the Year by Genesys

DENVER , June 7, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for AI-enabled CX solutions, today announced the Company has been named to the Forbes list of America's Best Employers for New Grads 2023. "This recognition as one of America's Best Employers for New Grads 2023 validates the work we do to empower our employees early in their career to set them up for success," said Shelly Swanback, president, TTEC.

TTEC named to Forbes list of America's Best Employers for New Grads 2023

Growing Latin American delivery footprint meets the needs of U.S. and Canadian clients DENVER and SAN PEDRO SULA, Honduras , May 30, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for AI-enabled CX solutions, today announced the opening of a new customer experience delivery center in Honduras. TTEC is now able to provide digitally-enabled CX services for clients from a new site in San Pedro Sula and will bring hundreds of jobs to the region.

TTEC expands nearshore capabilities with new customer experience delivery center in Honduras

TTEC Holdings, Inc. (NASDAQ:TTEC ) Q1 2023 Results Conference Call May 4, 2023 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer and IR Ken Tuchman - Chairman and CEO, TTEC Shelly Swanback - CEO, TTEC Engage and President, TTEC Francois Bourret - Interim CFO, TTEC Conference Call Participants George Sutton - Craig-Hallum Maggie Nolan - William Blair Bryan Bergin - TD Cowen Mike Latimore - Northland Capital Markets Pallav Saini - Canaccord Jinli Chan - Bank of America Operator Welcome to TTEC's First Quarter 2023 Earnings Conference Call. [Operator Instructions] This call is being recorded at the request of TTEC.

TTEC Holdings, Inc. (TTEC) Q1 2023 Earnings Call Transcript

TTEC Holdings (TTEC) came out with quarterly earnings of $0.78 per share, beating the Zacks Consensus Estimate of $0.47 per share. This compares to earnings of $1.08 per share a year ago.

TTEC Holdings (TTEC) Q1 Earnings and Revenues Top Estimates

New solutions bring together technology and services to help clients navigate the rapidly evolving AI and CX landscape DENVER , May 3, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading customer experience (CX) technology and services innovator for AI-enabled CX solutions, announced today an expanded suite of artificial intelligence (AI) offerings incorporating the latest in generative AI for its CX solutions. These innovative solutions combine the Company's deep technology offerings, partnerships, and proprietary IP with the TTEC's front-line operational delivery excellence to provide clients with immediate AI solutions and an AI-enabled CX roadmap and strategy for the future.

TTEC Expands AI Customer Experience Solutions for Global Clients

First Quarter 2023 Revenue was $633.3 Million, up 7.6 Percent and 8.6 Percent on a Constant Currency BasisOperating Income was $44.4 Million or 7.0 Percent of Revenue($60.7 Million or 9.6 Percent of Revenue Non-GAAP)Net Income was $20.9 Million or 3.3 Percent of Revenue($36.9 Million or 5.8 Percent of Revenue Non-GAAP)Adjusted EBITDA was $82.9 Million or 13.1 Percent of RevenueFully Diluted EPS was $0.44 ($0.78 Non-GAAP) Reiterates Outlook for Full Year 2023 DENVER , May 3, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions, announced today financial results for the first quarter ended March 31, 2023. "2023 is off to a strong start exceeding expectations.

TTEC Announces First Quarter 2023 Financial Results

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DENVER , April 26, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the company has been named to the Forbes list of Best Employers for Diversity 2023. "Our commitment to diversity, inclusion, and employee engagement positions TTEC as an Employer of Choice, which is why we are so proud to again earn this recognition as a Best Employer for Diversity," said Shelly Swanback, TTEC president.

TTEC named to Forbes list of Best Employers for Diversity 2023 for third time

DENVER , April 18, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, today announced details pertaining to the release of its first quarter 2023 financial results and related conference call and webcast. TTEC will release its earnings results after market close on Wednesday, May 3, 2023, when a press release will be issued.

TTEC Schedules First Quarter 2023 Earnings Release and Webcast of Investor Conference Call

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