TTEC Holdings

TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation and delivery of transformative solutions for many of brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provided digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Englewood, CO.

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TTEC reports robust 2022 performance, eyes $2.5B revenue in 2023

TTEC's strong performance in 2022 with $2.44 billion revenue and 93 new client wins sets the stage for growth in 2023.
The company faces challenges in the hypergrowth sector but aims to leverage opportunities in AI and offshore services.
With a focus on organic growth, consolidation, and technology investments, TTEC aims for $2.5 billion revenue and $300 million EBITDA in 2023.

TTEC Holdings reports Q1 revenue growth, eyes AI integration for future

TTEC Holdings reported solid financial performance in Q1 2023, driven by revenue growth and strategic focus on AI integration and M&A. The company faces challenges in revenue softness in the Engage segment but sees opportunities in accelerating growth in the Digital business and expanding its client base.

TTEC Holdings reports solid Q2 results amidst AI adoption focus

TTEC Holdings delivered strong financial performance in Q2 2023, focusing on agility, AI adoption, and global expansion to drive future growth.
While facing challenges from macroeconomic pressures and consumer uncertainties, the company remains optimistic about its full-year financial outlook.
Opportunities in AI advancements, partnerships with hyperscalers, and offshore expansion position TTEC well for long-term success and profitability.

TTEC Holdings reports solid Q3 performance amidst economic challenges

TTEC Holdings navigated challenges in client decision-making amidst economic uncertainties, reporting solid Q3 performance and focusing on strategic expansion.
The company's strengths include growth in key verticals, generative AI initiatives, and global delivery capabilities, with a proactive approach to client opportunities.
While facing macroeconomic uncertainties and client behavior challenges, TTEC remains focused on expansion into new markets and offering diversified solutions.

TTEC reports solid 2023 performance, eyes AI for growth

TTEC Holdings navigated challenges in 2023 and is proactively addressing upcoming hurdles in 2024. The company's focus on margin optimization, AI integration, and client augmentation with AI tools positions it well for growth. TTEC's strategic approach to leveraging AI technologies and enhancing customer relationships showcases a forward-looking mindset.

TTEC Holdings surpasses Q1 revenue targets, eyes digital growth

TTEC Holdings' Q1 2024 performance exceeded expectations, with a focus on diversification and digital growth driving revenue and profitability.
While TTEC Digital showed strength in bookings, TTEC Engage faced challenges with new clients, requiring strategic adjustments for sustained growth.
The company remains optimistic about its full-year 2024 outlook, emphasizing long-term growth, client relationships, and technology integration for success.

TTEC Holdings reports Q2 revenue, navigates challenges, eyes offshore expansion

TTEC Holdings navigated challenges in Engage business while showcasing growth in TTEC Digital.
Cost optimization initiatives and new client wins position the company for improved profitability.
Revised financial outlook for 2024 reflects market challenges but offshore expansion offers growth potential.
Overall, TTEC Holdings is strategically adapting to market dynamics for sustainable growth.

TTEC reports Q3 revenue decline but improved profitability amidst challenges

TTEC Holdings navigated challenges of client project delays to report revenue decline but improved profitability, showcasing resilience and strategic focus on profitability.
The company's emphasis on innovation, client acquisition, and cost-saving initiatives positions it well to capitalize on opportunities in AI, client expansion, and operational efficiency.
While facing challenges in revenue growth and financial targets, TTEC's strategic strengths and proactive measures present opportunities for long-term growth and resilience.

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TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation, and delivery of transformative solutions for many brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build, and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provides digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Greenwood Village, CO.

DENVER , Oct. 6, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Everest Group recognized it as a Leader in the Customer Experience Management (CXM) in the Americas PEAK Matrix® Assessment 2022. TTEC was named a Leader for its overall market impact and ability to successfully deliver services.

TTEC recognized as a Leader in Everest Group's Customer Experience Management in the Americas PEAK Matrix® Assessment 2022

TTEC Digital is honored by Microsoft for outstanding sales achievement and innovation DENVER , Oct. 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that TTEC Digital has achieved the prestigious Microsoft Business Applications Inner Circle award for 2022/2023. Membership in this elite group is based on sales achievements that rank TTEC Digital in the top echelon of Microsoft's Business Applications global network of partners.

TTEC Digital achieves the Microsoft Business Applications 2022/2023 Inner Circle Award

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DENVER , Sept. 27, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced that on September 26, 2022, its Board of Directors declared a cash dividend of $0.52 per common share to be paid on October 26, 2022 to shareholders of record as of October 11, 2022.

TTEC's Board of Directors Declared an Increase in the Semi-Annual Cash Dividend

DENVER , Sept. 26, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, in partnership with the Customer Strategist Journal, today announced the launch of the inaugural CXcellence Awards.

TTEC and Customer Strategist Journal launch CXcellence Awards

DENVER, Sept. 22, 2022 /PRNewswire/ -- TTEC Government Solutions LLC, a subsidiary of TTEC Holdings Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, has been awarded a broad contract to manage operations for the Customer Contact Center (CCC) of some of the largest tolling authorities in the New York-New Jersey area.

New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions across tri-state area

DENVER , Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage.

TTEC Names Charles "Chuck" Koskovich as Chief Operating Officer for TTEC Engage

Selected as development partner for Microsoft Dynamics 365 digital transformation initiatives LONDON and DENVER , Sept. 7, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was selected by KCH Interventional Facilities Management LLP (KCH) as a Microsoft development partner to enable its digital transformation.

TTEC Digital Selected by King's Facilities Management to Support Digital Transformation Journey

DENVER and CAPE TOWN, South Africa , Aug. 23, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the opening of a new global delivery center in South Africa. TTEC will initially provide CX services for a global automotive leader in Cape Town with additional industry delivery emerging later this year.

TTEC opens global delivery center in South Africa

TTEC Holdings, Inc. (NASDAQ:TTEC ) Q2 2022 Earnings Conference Call August 10, 2022 8:30 AM ET Company Participants Paul Miller – Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman – Chairman and Chief Executive Officer Shelly Swanback – Chief Executive Officer-TTEC Engage Dustin Semach – Chief Financial Officer Conference Call Participants George Sutton – Craig-Hallum Maggie Nolan – William Blair Mike Latimore – Northland Capital Markets Anja Soderstrom – Sidoti Vincent Colicchio – Barrington Research James Faucette – Morgan Stanley Operator Welcome to TTEC's Second Quarter 2022 Earnings Conference Call. I would like to remind all parties will be a listen-only mode until the question-and-answer session.

TTEC Holdings, Inc's (TTEC) CEO Ken Tuchman on Q2 2022 Results - Earnings Call Transcript

TTEC (TTEC) delivered earnings and revenue surprises of 13.95% and 0.39%, respectively, for the quarter ended June 2022. Do the numbers hold clues to what lies ahead for the stock?

TTEC Holdings (TTEC) Q2 Earnings and Revenues Surpass Estimates

Second Quarter 2022 Revenue was $604.3 Million Operating Income was $35.9 Million or 5.9 Percent of RevenueNon-GAAP $61.2 Million or 10.1 Percent of RevenueNet Income was $25.2 Million ($46.4 Million Non-GAAP)Adjusted EBITDA was $84.1 Million or 13.9 Percent of RevenueFully Diluted EPS was $0.53 ($0.98 Non-GAAP) Signs Bookings of $170 Million Updates Outlook for Full Year 2022 DENVER , Aug. 9, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the second quarter, ended June 30, 2022. " We exceeded our second quarter revenue and profit expectations and are confident in the long-term enduring strength of our business," commented Ken Tuchman, chairman and chief executive officer of TTEC.

TTEC Announces Second Quarter 2022 Financial Results

TTEC is a customer service company providing solutions and services. The company has strong relationships with its customers and is focused on doubling its digital business.

TTEC Holdings: An Overlooked Story

DENVER and BOGOTA, Colombia , July 21, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the opening of its first delivery center in Colombia, initially focused on telecommunications clients. TTEC will begin serving a major US telecommunications firm in Bogota, creating hundreds of jobs.

TTEC opens global delivery center in Colombia

DENVER , July 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, today announced details pertaining to the release of its second quarter 2022 financial results and related conference call and webcast. TTEC will release its earnings results after market close on Tuesday, August 9, 2022, when a press release will be issued.

TTEC Schedules Second Quarter 2022 Earnings Release and Webcast of Investor Conference Call

DENVER , July 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global digital customer experience (CX) technology and services innovators for end-to-end, digital CX solutions, was listed as a "Best Place to Work for Disability Inclusion" in the 2022 Disability Equality Index® (DEI). The Disability Equality Index (DEI) is a comprehensive benchmarking tool that helps companies build a roadmap of measurable, tangible actions that they can take to achieve disability inclusion and equality.

TTEC named a "Best Place to Work for Disability Inclusion"

DENVER , July 19, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been selected as a launch partner for Microsoft's Digital Contact Center Platform. Announced at Inspire 2022, the Microsoft Digital Contact Center Platform combines Nuance, Microsoft Dynamics 365, Microsoft Teams and Azure, to equip Microsoft partners with the tools needed to help customers launch a secure omnichannel platform, optimize the agent experience, support connectivity and interoperability, and automate both agent and consumer journeys from end-to-end.

TTEC Digital named a launch partner for Microsoft Digital Contact Center Platform

DENVER and SYDNEY , July 7, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that VoiceFoundry, a TTEC Digital business, won the Amazon Web Services (AWS) 2022 Contact Center Partner of the Year award in the Australia/New Zealand (ANZ) region. The award, presented at the 2022 AWS Partner Summit ANZ, recognizes VoiceFoundry's specialization, collaboration, and performance in helping clients drive innovation through digitally enabled contact center solutions with AWS.

VoiceFoundry, a TTEC Digital business, Wins AWS 2022 Contact Center ANZ Partner of the Year Award

DENVER , June 30, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, was presented a bronze Stevie Award for achievement in diversity and inclusion. This year's award is credited to the innovative initiatives created by the TTEC Diversity Council, a global institution that infuses the company's culture with programs that activate the principles of tolerance and inclusion.

TTEC Wins Stevie® Award for Achievement in Diversity and Inclusion

Adapt Now to debut today at Customer Contact Center Week in Las Vegas DENVER , June 21, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, today announced the availability of Adapt Now, outsourcing capabilities to drive improved CX outcomes with guaranteed cost savings to businesses. Adapt Now will be demonstrated today at Customer Contact Week (CCW) in Las Vegas.

TTEC Announces Guaranteed Cost Savings Outsourcing Solutions for Improved Customer Experience

Recognized for Excellence in Customer Service DENVER , May 26, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced it has been named the Organization of the Year in the 2022 Excellence in Customer Service Awards presented by the Business Intelligence Group in Canada. TTEC is a valued partner helping brands build strong relationships with clients and customer alike.

TTEC Canada Wins Business Intelligence Group 2022 Organization of the Year

Awards recognise customer service excellence across Asia-Pacific.  MELBOURNE, Australia , May 19, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced today that it has earned two Gold Asia-Pacific Stevie® Sales & Customer Service Awards for Innovation:  Innovative use of technology in Human Resources (CultureCX)   Innovation in Customer Service Management, Planning & Practice (Proactive Solutions)  "TTEC is thrilled to be recognised as an innovator in delivering exceptional employee and customer experiences," said Phil Murphy, TTEC vice president of APAC operations.

TTEC Wins Gold Stevie® Awards Across Asia-Pacific

Certification measures the level of trust in the workplace by focusing on credibility, respect, fairness, pride, and camaraderie.  MONTREAL , May 17, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced its Canada operations has been certified as a Great Place to Work® for the second consecutive year after a thorough, independent analysis conducted by Great Place to Work Institute® Canada.

TTEC Canada Certified as 'Great Place to Work®'

MINNEAPOLIS and DENVER , May 11, 2022 /PRNewswire/ -- Avtex Solutions, LLC ("Avtex") a TTEC company (NASDAQ:TTEC), has been awarded a contract with Georgia Technology Authority (GTA) for Hosted Contact Center Services as part of their GTA Direct Program. Avtex will provide contact center services to local governments, agencies, and schools under this contract.

TTEC DIGITAL AWARDED GEORGIA TECHNOLOGY AUTHORITY CONTRACT

TTEC Holdings, Inc. (NASDAQ:TTEC ) Q1 2022 Earnings Conference Call May 5, 2022 8:30 AM ET Company Participants Ken Tuchman - Chairman & CEO Dustin Semach - CFO Shelly Swanback - CEO, TTEC Engage Paul Miller - SVP, Treasurer & IR Conference Call Participants George Sutton - Craig-Hallum Vincent Colicchio - Barrington Research Jared Levine - Cowen & Company Joseph Vafi - Canaccord Genuity Jesse Fink - William Blair Jonathan Seymour - Morgan Stanley Operator Welcome to TTEC's First Quarter 2022 Earnings Conference Call. I'd like to remind all parties that you'll be in a listen-only mode until the question-and-answer session.

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