TTEC Holdings

TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation and delivery of transformative solutions for many of brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provided digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Englewood, CO.

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TTEC reports robust 2022 performance, eyes $2.5B revenue in 2023

TTEC's strong performance in 2022 with $2.44 billion revenue and 93 new client wins sets the stage for growth in 2023.
The company faces challenges in the hypergrowth sector but aims to leverage opportunities in AI and offshore services.
With a focus on organic growth, consolidation, and technology investments, TTEC aims for $2.5 billion revenue and $300 million EBITDA in 2023.

TTEC Holdings reports Q1 revenue growth, eyes AI integration for future

TTEC Holdings reported solid financial performance in Q1 2023, driven by revenue growth and strategic focus on AI integration and M&A. The company faces challenges in revenue softness in the Engage segment but sees opportunities in accelerating growth in the Digital business and expanding its client base.

TTEC Holdings reports solid Q2 results amidst AI adoption focus

TTEC Holdings delivered strong financial performance in Q2 2023, focusing on agility, AI adoption, and global expansion to drive future growth.
While facing challenges from macroeconomic pressures and consumer uncertainties, the company remains optimistic about its full-year financial outlook.
Opportunities in AI advancements, partnerships with hyperscalers, and offshore expansion position TTEC well for long-term success and profitability.

TTEC Holdings reports solid Q3 performance amidst economic challenges

TTEC Holdings navigated challenges in client decision-making amidst economic uncertainties, reporting solid Q3 performance and focusing on strategic expansion.
The company's strengths include growth in key verticals, generative AI initiatives, and global delivery capabilities, with a proactive approach to client opportunities.
While facing macroeconomic uncertainties and client behavior challenges, TTEC remains focused on expansion into new markets and offering diversified solutions.

TTEC reports solid 2023 performance, eyes AI for growth

TTEC Holdings navigated challenges in 2023 and is proactively addressing upcoming hurdles in 2024. The company's focus on margin optimization, AI integration, and client augmentation with AI tools positions it well for growth. TTEC's strategic approach to leveraging AI technologies and enhancing customer relationships showcases a forward-looking mindset.

TTEC Holdings surpasses Q1 revenue targets, eyes digital growth

TTEC Holdings' Q1 2024 performance exceeded expectations, with a focus on diversification and digital growth driving revenue and profitability.
While TTEC Digital showed strength in bookings, TTEC Engage faced challenges with new clients, requiring strategic adjustments for sustained growth.
The company remains optimistic about its full-year 2024 outlook, emphasizing long-term growth, client relationships, and technology integration for success.

TTEC Holdings reports Q2 revenue, navigates challenges, eyes offshore expansion

TTEC Holdings navigated challenges in Engage business while showcasing growth in TTEC Digital.
Cost optimization initiatives and new client wins position the company for improved profitability.
Revised financial outlook for 2024 reflects market challenges but offshore expansion offers growth potential.
Overall, TTEC Holdings is strategically adapting to market dynamics for sustainable growth.

TTEC reports Q3 revenue decline but improved profitability amidst challenges

TTEC Holdings navigated challenges of client project delays to report revenue decline but improved profitability, showcasing resilience and strategic focus on profitability.
The company's emphasis on innovation, client acquisition, and cost-saving initiatives positions it well to capitalize on opportunities in AI, client expansion, and operational efficiency.
While facing challenges in revenue growth and financial targets, TTEC's strategic strengths and proactive measures present opportunities for long-term growth and resilience.

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TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation, and delivery of transformative solutions for many brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build, and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provides digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Greenwood Village, CO.

New solutions bring together technology and services to help clients navigate the rapidly evolving AI and CX landscape DENVER , May 3, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading customer experience (CX) technology and services innovator for AI-enabled CX solutions, announced today an expanded suite of artificial intelligence (AI) offerings incorporating the latest in generative AI for its CX solutions. These innovative solutions combine the Company's deep technology offerings, partnerships, and proprietary IP with the TTEC's front-line operational delivery excellence to provide clients with immediate AI solutions and an AI-enabled CX roadmap and strategy for the future.

TTEC Expands AI Customer Experience Solutions for Global Clients

First Quarter 2023 Revenue was $633.3 Million, up 7.6 Percent and 8.6 Percent on a Constant Currency BasisOperating Income was $44.4 Million or 7.0 Percent of Revenue($60.7 Million or 9.6 Percent of Revenue Non-GAAP)Net Income was $20.9 Million or 3.3 Percent of Revenue($36.9 Million or 5.8 Percent of Revenue Non-GAAP)Adjusted EBITDA was $82.9 Million or 13.1 Percent of RevenueFully Diluted EPS was $0.44 ($0.78 Non-GAAP) Reiterates Outlook for Full Year 2023 DENVER , May 3, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions, announced today financial results for the first quarter ended March 31, 2023. "2023 is off to a strong start exceeding expectations.

TTEC Announces First Quarter 2023 Financial Results

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DENVER , April 26, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the company has been named to the Forbes list of Best Employers for Diversity 2023. "Our commitment to diversity, inclusion, and employee engagement positions TTEC as an Employer of Choice, which is why we are so proud to again earn this recognition as a Best Employer for Diversity," said Shelly Swanback, TTEC president.

TTEC named to Forbes list of Best Employers for Diversity 2023 for third time

DENVER , April 18, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, today announced details pertaining to the release of its first quarter 2023 financial results and related conference call and webcast. TTEC will release its earnings results after market close on Wednesday, May 3, 2023, when a press release will be issued.

TTEC Schedules First Quarter 2023 Earnings Release and Webcast of Investor Conference Call

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DENVER , April 12, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, released the company's second annual Environmental, Social, and Governance (ESG) Report.

TTEC publishes second annual Environmental, Social, and Governance Report

Data and analytics solution for Google's Contact-Center-as-a-Service (CCaaS) Platform DENVER , April 5, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that TTEC Digital is launching Optics for Google Contact Center Artificial Intelligence (CCAI) Platform. Optics for Google CCAI Platform will be one of the first applications in the Google Marketplace built specifically for the cloud-native contact center platform.

TTEC Digital launches Optics for Google CCAI Platform

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Ex-Dividend Reminder: TTEC Holdings, Deere And Illinois Tool Works

DENVER , March 27, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has been named to the Forbes list of America's Best Large Employers 2023. This is the third consecutive year TTEC has earned this accolade, presented by Forbes and Statista Inc., the world's-leading statistics portal and industry ranking provider.

TTEC named one of America's Best Large Employers 2023 by Forbes

DENVER , March 15, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, is pleased to announce that it has been recognized for the fifth consecutive year by Computrabajo on their Best Workplaces 2023 list in Mexico as rated by employees. The company also earned recognition as the best company to work for in Mexico in the Telemarketing and BPO (Business Process Outsourcing) category.

TTEC named to the Best Workplaces 2023 list in Mexico by Computrabajo for fifth consecutive year

TTEC Holdings, Inc. (NASDAQ:TTEC ) Q4 2022 Earnings Conference Call February 28, 2023 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer and IR Officer Ken Tuchman - Chairman and CEO Shelly Swanback - President, TTEC and CEO-TTEC Engage Dustin Semach - CFO Conference Call Participants Maggie Nolan - William Blair Mike Latimore - Northland Capital Markets George Sutton - Craig-Hallum Vincent Colicchio - Barrington Research Joseph Vafi - Canaccord Cassie Chan - Bank of America Jared Levine - Cowen Operator Welcome to TTEC's Fourth Quarter and Full Year 2022 Earnings Conference Call. I would like to remind all parties that you will be in a listen-only mode until the question-and-answer session.

TTEC Holdings, Inc. (TTEC) Q4 2022 Earnings Call Transcript

TTEC (TTEC) delivered earnings and revenue surprises of 20.27% and 4.69%, respectively, for the quarter ended December 2022. Do the numbers hold clues to what lies ahead for the stock?

TTEC Holdings (TTEC) Q4 Earnings and Revenues Top Estimates

Full Year 2022 Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency BasisOperating Income was $168.5 Million or 6.9 Percent of Revenue($248.5 Million or 10.2 Percent of Revenue Non-GAAP)Net Income was $117.3 Million or 4.8 Percent of Revenue($174.4 Million or 7.1 Percent of Revenue Non-GAAP)Adjusted EBITDA was $326.6 Million or 13.4 Percent of RevenueFully Diluted EPS was $2.48 ($3.68 Non-GAAP) Full Year Bookings of $762 Million Fourth Quarter 2022 Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency BasisOperating Income was $48.7 Million or 7.4 Percent of Revenue($69.9 Million or 10.6 Percent of Revenue Non-GAAP)Net Income was $25.6 Million or 3.9 Percent of Revenue($42.0 Million or 6.4 Percent of Revenue Non-GAAP)Adjusted EBITDA was $84.8 Million or 12.9 Percent of RevenueFully Diluted EPS was $0.54 ($0.89 Non-GAAP) Fourth Quarter Bookings of $197 Million Provides Outlook for Full Year 2023 DENVER , Feb. 27, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the fourth quarter and full year ended December 31, 2022. "We ended 2022 with solid execution and financial results despite the increased uncertainties surrounding the macroeconomic environment.

TTEC Announces Fourth Quarter and Full Year 2022 Financial Results

TTEC (TTEC) doesn't possess the right combination of the two key ingredients for a likely earnings beat in its upcoming report. Get prepared with the key expectations.

Analysts Estimate TTEC Holdings (TTEC) to Report a Decline in Earnings: What to Look Out for

DENVER , Feb. 8, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, today announced details pertaining to the release of its fourth quarter and full year 2022 financial results and related conference call and webcast. TTEC will release its earnings results after market close on Monday, February 27, 2023, when a press release will be issued.

TTEC Schedules Fourth Quarter and Full Year 2022 Earnings Release and Webcast of Investor Conference Call

DENVER , Jan. 26, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Adam Foster has been named President of TTEC EMEA. "Our industry is rapidly evolving and ever more global.

TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA

DENVER , Jan. 24, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced today that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact center agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Designed as a cloud-based software product, InteractionSync for Amazon Connect can save agents significant time by enabling them to navigate faster and use fewer keystrokes to access customer information.

TTEC Digital introduces InteractionSync for Amazon Connect

Alphabet

TTEC Holdings Inc. TTEC, +1.44% stock rose 6.7% in premarket trades after the customer experience technology company said it expanded its partnership with Google Cloud, a unit of Alphabet Inc. GOOG, +0.50% . The alliance will allow customers to use Google's AI-powered Contact Center-as-a-Service capabilities on real-time interactions with customers across digital and live channels.

TTEC stock up nearly 7% as it grows Google Cloud partnership

TTEC Digital recognized as CCAI Platform launch partner DENVER , Jan. 11, 2023 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the expansion of its partnership with Google Cloud that will allow customers to use Google's AI-powered Contact Center-as-a-Service (CCaaS) capabilities to strengthen the real-time interactions with customers across digital and live channels. "The partnership with Google Cloud extends TTEC Digital's cross-platform capabilities in developing and delivering world-class cloud environments which accelerate the ability to realize the next generation of client and agent interactions," said Ken Tuchman, Chairman and CEO of TTEC.

TTEC Digital announces strategic CX partnership with Google Cloud

DENVER , Dec. 15, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Forbes recognized the company on its list of The World's Top Female-Friendly Companies 2022. TTEC was ranked #20 overall, and is the highest rated company within the Business Services & Supplies category.

TTEC named one of The World's Top Female-Friendly Companies 2022 by Forbes

DENVER , Dec. 1, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that VoiceFoundry, a TTEC Digital company, has achieved the Amazon Web Services (AWS) Conversational Artificial Intelligence (AI) Competency. This designation recognizes VoiceFoundry for its expertise in developing high quality, highly effective chatbot, virtual assistant, and interactive voice response (IVR) solutions.

VoiceFoundry Achieves AWS Conversational AI Competency

DENVER , Nov. 22, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced it has been recognized on the Forbes list of America's Best Employers for Veterans 2022. "I'm so proud that TTEC has earned this recognition," said Ken Tuchman, TTEC Chairman and CEO.

TTEC Recognized on Forbes List of America's Best Employers for Veterans 2022

TTEC Holdings, Inc. (NASDAQ:TTEC ) Q3 2022 Earnings Conference Call November 10, 2022 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer and IR Officer Ken Tuchman - Chairman and CEO Dustin Semach - CFO Shelly Swanback - President, TTEC and CEO-TTEC Engage Conference Call Participants Mike Latimore - Northland Capital Markets George Sutton - Craig-Hallum Jesse Fink - William Blair Cassie Chan - Bank of America Joseph Vafi - Canaccord James Faucette - Morgan Stanley Vincent Colicchio - Barrington Research Anja Soderstrom - Sidoti Operator Welcome to TTEC Third Quarter 2022 Earnings Conference Call. [Operator Instructions] This call is being recorded at the request of TTEC.

TTEC Holdings, Inc. (TTEC) Q3 2022 Earnings Call Transcript

TTEC (TTEC) delivered earnings and revenue surprises of 21.31% and 2.12%, respectively, for the quarter ended September 2022. Do the numbers hold clues to what lies ahead for the stock?

News for TTEC Holdings Stock (TTEC)