EngageSmart LLC

EngageSmart, Inc. engages in the provision of customer engagement software and integrated payments capabilities. Its operating segments include Enterprise Solutions and SMB Solutions. The Enterprise Solutions segment engages in SaaS solutions that simplify customer-client engagement primarily through electronic billing and digital payments. The SMB Solutions segment engages in the provision of end-to-end practice management solutions geared toward the wellness industry. The company was founded on December 7, 2018 and is headquartered in Braintree, MA.

Earnings data Q3 2021

Earnings data Q4 2021

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EngageSmart achieves record revenue and EBITDA in Q4 2022

EngageSmart delivered record revenue and adjusted EBITDA performance in Q4 2022, driven by strong customer growth and successful pricing changes, positioning the company well for future growth.
With a focus on automation, market expansion, and margin progression, EngageSmart is poised to capitalize on the U.S. market opportunity and drive sustained revenue growth in 2023.
Addressing challenges such as churn due to pricing changes and optimizing costs for margin expansion will be key focus areas for EngageSmart in maintaining its growth trajectory.

EngageSmart (ESMT) achieves record Q1 results, eyes growth opportunities

EngageSmart's Q1 performance showcased record revenue and EBITDA results, driven by strong customer growth, pricing strategies, and retention efforts.
The company's focus on customer-centricity, product innovation, and market potential positions it well for continued success and growth in the mental health care sector.
Challenges include seasonal fluctuations affecting ARPU, valuation concerns for M&A activities, and potential impacts of pricing changes on churn.
Opportunities lie in expanding digital payments, strengthening partnerships, and leveraging mental health care initiatives for growth and improved access to care.

EngageSmart reports record Q2 earnings, eyes telemedicine and acquisitions

EngageSmart's Q2 performance showcased strong financial results, driven by revenue growth, margin expansion, and strategic acquisitions.
The company's focus on operational efficiency, customer-centric approach, and long-term value creation positions it well for sustained growth.
Despite challenges in a competitive market, EngageSmart's strategic initiatives, financial stability, and growth opportunities bode well for future success.

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EngageSmart, Inc. engages in the provision of customer engagement software and integrated payments capabilities. It operates through the Enterprise Solutions and SMB Solutions segments. The Enterprise Solutions segment is involved in SaaS solutions that simplify customer-client engagement primarily through electronic billing and digital payments. The SMB Solutions segment focuses on the provision of end-to-end practice management solutions geared toward the wellness industry. The company was founded on December 7, 2018 and is headquartered in Braintree, MA.

OKLAHOMA CITY & BOSTON--(BUSINESS WIRE)--AFR Insurance has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, to launch an enhanced online billing and payment system for AFR Insurance customers. The new online payment portal launched on February 22. AFR customers who wish to register for online bill payment and other convenient payment options and scheduling features can visit the new payment portal here. AFR Insurance implemented InvoiceCloud to

AFR Insurance Partners with InvoiceCloud to Launch New Online Payment System

BRAINTREE, Mass.--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, today announced that company executives will participate in the Bank of America Securities 2022 Virtual Electronic Payments Symposium. Chief Executive Officer Bob Bennett and Chief Financial Officer Cassandra Hudson will be interviewed in a fireside chat on Monday, March 21, 2022, at 10:00 am ET. Management will conduct meet

EngageSmart to Present at the Bank of America Securities 2022 Virtual Electronic Payments Symposium on March 21, 2022

CINCINNATI--(BUSINESS WIRE)--DonorDrive, an EngageSmart (NYSE: ESMT) solution and digital fundraising platform for enterprise nonprofits, announced the launch of a new version of their fundraiser-focused app for iOS and Android. The DonorDrive Charity Fundraising app, which was created to transform the way people fundraise, has demonstrated significant success for enterprise nonprofits since its launch in July 2021. Nonprofits using the DonorDrive Charity Fundraising app have seen a 195% increa

DonorDrive Launches New Version of Charity Fundraising App

NASHVILLE, Tenn. & BOSTON--(BUSINESS WIRE)--Nashville Metro Water Services has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment services, to launch an enhanced online billing and payment system for Nashville Metro Water Services customers. The new online payment portal launched on February 23. Metro Water Services chose InvoiceCloud so that customers can pay their water bills as intuitively and seamlessly as making payments when shopping online. The new

Metro Water Services Partners with InvoiceCloud to Launch New Online Payment System

BRAINTREE, Mass.--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, announced the appointment of Scott Semel as Senior Vice President, General Counsel. Semel has held several chief legal officer roles at public companies, including Carbonite, Intralinks, Inc., and Novell, Inc. Semel led the global legal, security, and compliance functions company-wide in his role as Executive Vice President

EngageSmart Appoints Scott Semel as Senior Vice President, General Counsel

DENTON, Texas & BOSTON--(BUSINESS WIRE)--The City of Denton, TX, has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online billing and payments, to launch an enhanced digital payment portal for 140,000 Denton residents and utility customers. The new payment portal, powered by InvoiceCloud and integrated with Harris NorthStar, launched on February 17. By implementing InvoiceCloud, Denton now offers customers the option to pay utility bills via phone, text, GooglePay, Apple

The City of Denton Partners with InvoiceCloud to Launch New Online Payment System for Utility Customers

LOS ANGELES--(BUSINESS WIRE)--SimplePractice, an EngageSmart (NYSE: ESMT) solution and industry-leading platform simplifying the health and wellness experience, announced that it has partnered with Smartlink Health Solutions, a pioneer in bidirectional health data exchange via the user interface (UI), to enable private practitioner participation in NC HealthConnex. NC HealthConnex is North Carolina's state-designated secure health information exchange (HIE) platform that shares data for over 9

SimplePractice Partners with Smartlink Health Solutions to Enable Whole Patient Care in North Carolina

EngageSmart, Inc. (ESMT) CEO Robert Bennett on Q4 2021 Results - Earnings Call Transcript

BRAINTREE, Mass.--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, today reported financial results for the fourth quarter and full year ended December 31, 2021. “EngageSmart delivered outstanding results in 2021, with total annual revenue increasing 48% year-over-year,” stated Bob Bennett, EngageSmart CEO. “Momentum across our SMB and Enterprise segments drove another quarter of record rev

EngageSmart Reports Fourth Quarter and Full Year 2021 Results

HAGERSTOWN, Md. & BOSTON--(BUSINESS WIRE)--The City of Hagerstown, MD, has partnered with InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online billing and payments, to launch an enhanced digital payment portal for over 40,000 Hagerstown residents. The new payment portal, powered by InvoiceCloud, launched on January 31. Before implementing InvoiceCloud, Hagerstown customers were limited to paying bills with credit card, cash, or checks. InvoiceCloud gives customers the option to pay bil

The City of Hagerstown Partners with InvoiceCloud to Launch New Online Payment System

BRAINTREE, Mass.--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, has appointed Kevin O'Brien as President, Enterprise Solutions. As a member of the EngageSmart Executive team, O'Brien will be responsible for unlocking the potential of the Enterprise solutions and helping to meet the company's growth goals. Prior to joining EngageSmart, O'Brien spent over five years at PTC, most recently a

EngageSmart Appoints Kevin O'Brien as President, Enterprise Solutions

BRAINTREE, Mass.--(BUSINESS WIRE)--EngageSmart, (NYSE: ESMT), the leading provider of vertically focused software solutions for essential tasks and services, has been awarded the Top Workplaces USA 2022 honor by Energage's Top Workplaces. Notably, this recognition comes just a few months after EngageSmart was named to the Top Workplaces lists for Remote Work, Employee Well-being, and Professional Development, in addition to inclusion in the Boston Globe's Top Workplaces list. All of the above a

Top Workplaces Names EngageSmart a Winner of the Top Workplace USA 2022 Award

BRAINTREE, Mass.--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, will report fourth quarter and full year 2021 financial results after the close of the market on Tuesday, February 15, 2022. Management will host a conference call to discuss the results at 5:00 p.m. ET. The conference call will be webcast live on EngageSmart's investor relations website at https://investors.engagesmart.com/

EngageSmart to Announce Fourth Quarter and Full Year 2021 Financial Results on February 15, 2022

BOSTON--(BUSINESS WIRE)--EngageSmart (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, today announced the appointment of Diego Rodriguez to the Board of Directors. “Mr. Rodriguez has first-hand experience driving innovation for both enterprise and SMB clients and helping companies to deepen their relationship with existing customers while also pursuing new markets,” says Paul Stamas, Chairman of the Board of Directors at Eng

EngageSmart Welcomes Diego Rodriguez to Board of Directors

LOS ANGELES--(BUSINESS WIRE)--SimplePractice, an EngageSmart healthcare solution (NYSE: ESMT), announced today that it has earned a place on the 2022 Built In Best Midsize Companies to Work For in Los Angeles list. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in the eight largest tech markets across the U.S. “Our employees are the reason that SimplePractice is such a fantastic pla

SimplePractice Named to Built In's 2022 Best Places To Work Awards

MONROE, Mich. & BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart, Inc. (NYSE: ESMT) solution for online bill payment services, today announced that since partnering with the City of Monroe, Mich., to offer residents expanded options for paying bills online, electronic payment adoption has grown by 41%. With InvoiceCloud, residents have access to an Electronic Bill Presentment and Payment (EBPP) platform enabling the receipt and payment of bills online using a convenient web-based payment m

City of Monroe Partners With InvoiceCloud, Sees 41% Increase in Online Payments

SYRACUSE, N.Y. & BOSTON--(BUSINESS WIRE)--The City of Syracuse has partnered with InvoiceCloud, an EngageSmart (NYSE:ESMT) solution for online bill payment solutions, to launch an enhanced and more comprehensive online billing and payment system for Syracuse residents to make tax payments. The new tax online payment portal began taking payments on December 28. Previously, online tax payment options were limited to cash, check or credit card methods for Syracuse residents. By implementing Invoic

The City of Syracuse Partners with InvoiceCloud to Launch New Online Payment System for Tax Payments

BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart, Inc. (NYSE: ESMT) solution for online bill payment services, today announced that since partnering with Billings Public Works and VertexOne WaterSmart™ to offer residents expanded options for paying bills online, e-payments have increased by 262%. Since the implementation in April 2020, Billings has seen a steady increase in online payment adoption and a steady decrease in payment-related calls. Twenty-four percent of Billings' over 117,000

The City of Billings, MT Sees 262% Increase in E-Payments After Partnering with InvoiceCloud and VertexOne WaterSmart™

BRAINTREE, Mass.--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, today announced that company executives will participate in the 24th Annual Needham Virtual Growth Conference. Chief Executive Officer Bob Bennett and Chief Financial Officer Cassandra Hudson will be interviewed in a fireside chat on Wednesday, January 12, 2022, at 10:45 am ET. Management will also conduct meetings at the co

EngageSmart to Present at 24th Annual Needham Virtual Growth Conference on January 12, 2022

BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart (NYSE: ESMT) solution for online bill payment solutions, has been declared a finalist this week in the international cloud computing awards program, The Cloud Awards. Now in its tenth year, The Cloud Awards seeks to identify, promote, and celebrate innovation in cloud computing. The awards program welcomes global entrants from organizations of any scale. Categories for the 2021-22 Cloud Awards include “Cloud Project of the Year,” “Most Innov

InvoiceCloud a Finalist in 2021-22 Cloud Awards

BOSTON--(BUSINESS WIRE)--EngageSmart (NYSE: ESMT), the leading provider of vertically focused software solutions for essential tasks and services, today announced the appointment of Alan Canzano as Executive Vice President, Corporate Development and Strategy, to the Company's enterprise leadership team. Prior to joining EngageSmart, Canzano spent seven years at Salesforce Inc., most recently as Senior Director of Product Management. While in that role, he drove the development and launch of Sal

EngageSmart Appoints Alan Canzano as Executive Vice President, Corporate Development and Strategy

LOS ANGELES, Dec. 7, 2021 /PRNewswire/ -- SimplePractice, an EngageSmart (NYSE: ESMT) solution and industry-leading platform simplifying the health and wellness experience, announced today that it has been named a top Massage Therapy software product by Capterra, a free online service that helps organizations find the right software. SimplePractice's platform has expanded from supporting behavioral health clinicians to other health and wellness practitioners including massage therapists, speech-language pathologists, occupational therapists, and dietitians and nutritionists.

SimplePractice Named in the Capterra Shortlist Report for Massage Therapy Software

CLEVELAND & BOSTON--(BUSINESS WIRE)--Centric Consulting and EngageSmart (NYSE: ESMT) announced their partnership today to bring dynamic IT solutions and services to organizations in utilities, insurance, and healthcare. EngageSmart solution InvoiceCloud, which provides online engagement and payment portals for utilities, government, and insurance organizations, pairs well with both Centric's utility and insurance practice groups. InvoiceCloud's electronic bill presentment and payment (EBPP) pla

Centric Consulting Partners with EngageSmart to Bring Online Payment and Engagement Solutions to Utilities, Insurance, and Healthcare Organizations

BOSTON--(BUSINESS WIRE)--EngageSmart (NYSE: ESMT), the leading provider of vertically-focused software solutions for essential tasks and services, today announced the appointment of Debbie Dunnam to its Board of Directors. “We are excited to expand our board and welcome Ms. Dunnam,” said Paul Stamas, Chairman of the Board of Directors at EngageSmart. “Her experience in leading sales and marketing operations, along with deep insights into successful execution within fast-paced, global, customer-

EngageSmart Welcomes Debbie Dunnam to Board of Directors

BRAINTREE, Mass.--(BUSINESS WIRE)--EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, today announced that Company Chief Executive Officer Bob Bennett and Company Chief Financial Officer Cassandra Hudson will participate in the Raymond James 2021 Technology Investors Conference. Bob Bennett will be interviewed in a fireside chat on Monday, December 6, 2021 at 10:30 am ET. Management will conduct meetings at t

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