Sprinklr

Sprinklr, Inc. engages in the provision of enterprise cloud software products. It enables organizations to do marketing, advertising, research, care, sales, and engagement across modern channels including social, messaging, chat, and text through its unified customer experience management software platform. The company was founded by Ragy Thomas on September 24, 2009 and is headquartered in New York, NY.

Earnings data Q2 2022

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Sprinklr reports robust Q1 growth and strategic focus on CXM

Sprinklr's Q1 performance reflects strong revenue growth and operational discipline, underpinned by a focus on innovation and strategic partnerships. While the uncertain macro environment and transition to higher-margin services present challenges, the company's commitment to achieving GAAP net income profitability and its focus on self-service offerings and omnichannel capabilities position it for long-term success.

Sprinklr reports robust Q2 earnings, eyes opportunities in contact center

Sprinklr's Q2 performance reflects strong revenue growth and notable achievements in category creation, AI integration, and customer expansion. While the company faces challenges in evaluating the impact of its self-service strategy and maintaining sales momentum, it sees opportunities in the contact center space and the positive impact of the AI wave on customer deals.

CXM reports strong Q3 performance and anticipates growth opportunities

CXM's Q3 showcased robust revenue growth and a positive outlook for subscription and total revenue for FY '24 and '25. While facing challenges with customer pressure and market softness, the company is focused on driving efficiencies and seizing opportunities for growth.

Sprinklr (CXM) achieves record revenue growth and operational efficiency

Sprinklr's strong financial performance, focus on operational efficiency, and strategic initiatives position it well for future growth. The company's emphasis on customer success, AI integration, and market consolidation trends align with industry shifts. Leveraging partnerships and innovative product offerings can drive sustained success in the competitive CXM landscape.

Sprinklr (CXM) reports strong Q1 results and positions for AI-driven growth

Sprinklr (CXM) delivered strong Q1 2024 results, showcasing robust financial performance, innovative product enhancements, and strategic growth initiatives. The company's focus on customer experience management, AI capabilities, and partnership ecosystem expansion positions it well for future success and market leadership.
While facing challenges in a competitive landscape and evolving market dynamics, Sprinklr's strengths in client relationships, innovation, and strategic partnerships provide a solid foundation for navigating challenges and seizing growth opportunities.
With a clear focus on profitability, customer-centric solutions, and market differentiation, Sprinklr is well-positioned to capitalize on opportunities in the AI-driven CXM space, drive sustainable growth, and deliver long-term value to stakeholders.
By leveraging its strengths, addressing challenges proactively, and seizing growth opportunities, Sprinklr can continue to strengthen its market position, drive innovation, and achieve sustainable growth in the dynamic customer experience management landscape.

Sprinklr reports robust Q2 earnings, eyes AI integration opportunities

Sprinklr's Q2 performance reflects solid revenue growth, profitability, and a healthy balance sheet. While facing challenges in assessing the impact of self-service and navigating uncertainties in the macro environment, the company is well-positioned to leverage opportunities in AI integration and partnership expansions.

Sprinklr (CXM) exceeds Q3 guidance, eyes growth in contact center

Sprinklr (CXM) delivered strong financial results in Q3, focusing on operational efficiency and AI-driven customer success. While facing challenges in renewals and macro pressures, the company is adapting its strategy for future growth and profitability, particularly in the contact center market segment.

Sprinklr reports robust Q4 earnings, eyes AI opportunities for growth

Sprinklr delivered a strong financial performance in Q4 2024, marked by revenue growth, record profitability, and strategic customer wins. While facing challenges in retention rates and cost pressures, the company is focused on seizing opportunities in AI offerings, go-to-market strategy enhancements, and internal productivity gains. With a clear emphasis on leadership alignment and product stickiness, Sprinklr aims to navigate evolving market dynamics.

Sprinklr reports Q1 revenue growth but lowers FY '25 outlook

Sprinklr reports solid Q1 performance with revenue growth and operational income. Despite challenges in net bookings and customer churn, the company maintains a focus on innovation and partnerships for future growth. Leadership changes and operational improvements aim to address current challenges and position Sprinklr for long-term success.

Sprinklr reports solid Q2 growth and strategic initiatives for future

Sprinklr's Q2 performance showed revenue growth and operational resilience despite challenges. The company's strategic focus on improving execution and expanding its customer base positions it well for future growth amidst evolving market dynamics.

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NEW YORK--(BUSINESS WIRE)---- $CXM #AI--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, announced today that BT has selected Sprinklr as a strategic customer service partner. "I believe we are on the digital edge of a very exciting future for Unified-CXM,” said Sprinklr Founder and CEO Ragy Thomas. “Sprinklr has a tremendous opportunity to partner with iconic brands like BT who are at the forefront of using AI for exceptional customer experienc.

BT Selects Sprinklr for Unified Customer Experience

NEW YORK--(BUSINESS WIRE)---- $CXM #AI--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company's fourth quarter and full year fiscal 2024 financial results will be released after market close on Wednesday, March 27, 2024. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com. Sprinklr will host a conference call to discuss its results at 5:00 pm.

Sprinklr Announces Date of Fourth Quarter and Full Year Fiscal 2024 Financial Results

S&P Global

NEW YORK , Feb. 28, 2024 /PRNewswire/ -- Sprinklr Inc. (NYSE:CXM) will replace Veradigm Inc. (NASD:MDRX) in the S&P SmallCap 600 effective prior to the opening of trading on Monday, March 4. Veradigm will be suspended from the Nasdaq Stock Market on February 29 due to non-compliance with NASDAQ listing rules and is no longer eligible for continued inclusion in the S&P SmallCap 600.

Sprinklr Set to Join S&P SmallCap 600

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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Scott Harvey as Chief Customer Officer. Mr. Harvey has served as Sprinklr's executive vice president of customer operations since September 2023. He will continue to report directly to Sprinklr Founder and CEO Ragy Thomas in this newly expanded role leading a unified global customer organization, including all sales and ser.

Sprinklr Appoints Scott Harvey as Chief Customer Officer and Reaffirms Financial Guidance for Q4 and Full Year FY 2024

Sprinklr Inc. NYSE: CXM offers a cloud-based unified customer experience management (unified-CXM) platform. As a member of the business services sector, Sprinklr enables companies to manage all their customer interactions for all touchpoints and channels in one place to improve customer satisfaction and foster loyalty.

Sprinklr: Has the smoke cleared to buy back in?

I reiterate my buy rating for CXM, believing that the weakness in growth is temporary and not a structural issue. CXM's recent financial results showed strong revenue growth and better-than-guided profitability, indicating positive business fundamentals and growth momentum. I see the current stock price drop as an opportunity for long-term investors to buy at an attractive price, with a target share price of $19.20.

Sprinklr: Near-Term Growth Weakness Is Not Structural

Sprinklr (CXM) shares have started gaining and might continue moving higher in the near term, as indicated by solid earnings estimate revisions.

Surging Earnings Estimates Signal Upside for Sprinklr (CXM) Stock

The mean of analysts' price targets for Sprinklr (CXM) points to a 38.9% upside in the stock. While this highly sought-after metric has not proven reasonably effective, strong agreement among analysts in raising earnings estimates does indicate an upside in the stock.

Wall Street Analysts See a 38.85% Upside in Sprinklr (CXM): Can the Stock Really Move This High?

NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Trac Pham as interim Chief Operating Officer (COO). Mr. Pham will report directly to Sprinklr Founder and CEO Ragy Thomas and join the Executive Leadership Team to help drive cross-functional alignment on all business operations and planning decisions. Mr. Pham retired as Chief Financial Officer (CFO) at Synopsys in 2022. A.

Sprinklr Appoints Trac Pham New Interim Chief Operating Officer, Authorizes $100 Million Stock Buyback Program, and Reaffirms Financial Guidance for Q4 and Full Year FY 2024

Here is how Sprinklr (CXM) and Deluxe (DLX) have performed compared to their sector so far this year.

Are Business Services Stocks Lagging Sprinklr (CXM) This Year?

Sprinklr warned of business pressures and air pockets starting in Q4 2024, causing a 33.5% drop in the stock price. Despite the warning, Sprinklr increased guidance for Q4 and reassured investors about its longer-term expectations through 2027. The company plans to reallocate resources and realign focus on its core product suites to meet the challenges of current market and business dynamics.

Taking A Bite Into Sprinklr's Q3 Mud Sandwich

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Here is how Sprinklr (CXM) and Inter & Co. Inc. (INTR) have performed compared to their sector so far this year.

Is Sprinklr (CXM) Stock Outpacing Its Business Services Peers This Year? (Revised)

Here is how Sprinkler (CXM) and Inter & Co. Inc. (INTR) have performed compared to their sector so far this year.

Is Sprinklr (CXM) Stock Outpacing Its Business Services Peers This Year?

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Sprinkler (CXM) has become technically an oversold stock now, which implies exhaustion of the heavy selling pressure on it. This, combined with strong agreement among Wall Street analysts in revising earnings estimates higher, indicates a potential trend reversal for the stock in the near term.

Down -21.87% in 4 Weeks, Here's Why You Should You Buy the Dip in Sprinkler (CXM)

Sprinklr easily beat revenue and earnings expectations with its fiscal third-quarter report -- though subscription revenue was bolstered by about $1 million from some deals closing earlier than expected. During the subsequent conference call, management issued guidance for a significant deceleration in growth next fiscal year.

Why Sprinklr Stock Plummeted Today

Sprinklr shares plunged when management guided for 10% top line growth in fiscal 2025 versus the 16% analyst consensus. The company warned of tough macro conditions impacting customer spending and said it is making slower-than-expected progress on some of its go-to-market initiatives. Sprinklr reiterated the goal of reaching more than $1 billion in subscription revenue in fiscal 2027.

Sprinklr Shocks The Market With Preliminary Fiscal 2025 Expectations

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The Nasdaq has benefited from success in AI stocks. However, C3.ai and Sprinklr didn't live up to high expectations from shareholders.

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NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr announced the launch of Conversational AI+ in Sprinklr Service.

Sprinklr Empowers Businesses to Deploy and Scale Generative AI-powered Conversational Bots

Sprinklr, Inc. (NYSE:CXM ) Q3 2024 Earnings Call Transcript December 6, 2023 5:00 PM ET Company Participants Eric Scro - SVP, Finance Ragy Thomas - Founder and CEO Manish Sarin - CFO Conference Call Participants Arjun Bhatia - William Blair Noah Herman - JPMorgan Matt Saltzman - Morgan Stanley Matt VanVliet - BTIG Brett Knoblauch - Cantor Fitzgerald Michael Berg - Wells Fargo Michael Vidovic - KeyBanc Capital Markets Ari Friedman - Oppenheimer Austin Cole - JMP Securities Operator Greetings, and welcome to Sprinklr's Third Quarter Fiscal Year 2024 Earnings Call. At this time, all participants are in a listen-only mode.

Sprinklr, Inc. (CXM) Q3 2024 Earnings Call Transcript

The headline numbers for Sprinkler (CXM) give insight into how the company performed in the quarter ended October 2023, but it may be worthwhile to compare some of its key metrics to Wall Street estimates and the year-ago actuals.

Sprinkler (CXM) Reports Q3 Earnings: What Key Metrics Have to Say

Sprinkler (CXM) came out with quarterly earnings of $0.11 per share, beating the Zacks Consensus Estimate of $0.07 per share. This compares to earnings of $0.02 per share a year ago.

Sprinkler (CXM) Q3 Earnings and Revenues Top Estimates

Sprinklr after Wednesday's closing bell reported estimate-topping third quarter financial results driven by strong demand for its suite of products.  The customer experience management platform provider reported an 18% year-on-year increase in revenue to $186.3 million, above estimates of $180.1 million.

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