eGain

eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy in September 1997 and is headquartered in Sunnyvale, CA.

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eGain meets Q3 revenue guidance, focuses on balanced growth for 2024

eGain's Q3 2023 performance met guidance, reflecting financial stability and resilience in the U.S. customer base. The company faced challenges in securing new logo deals and experienced a decline in total revenue, prompting additional expense controls. However, opportunities lie in the expected revenue for Q4 2023 and the company's focus on balanced growth and profitability for fiscal year 2024.

eGain reports record revenue in Q2 2023 amidst market challenges

eGain's Q2 2023 performance reflects strong revenue growth, operational efficiency, and market resilience despite challenges in sales cycles and cautious spending trends. The company's focus on innovation, partnerships with key industries, and solid financial foundation present growth opportunities in the knowledge-powered customer engagement market.
While eGain faces challenges in navigating evolving market dynamics and competitive pressures, its strategic initiatives like hiring seasoned sales professionals and leveraging AI technology for knowledge management position it well for future growth. Maintaining a balance between innovation, market demand, and financial prudence will be crucial for eGain's sustained success.

eGain reports strong Q3 earnings and plans for sustainable growth

eGain's Q3 2023 performance reflects solid financial results, strong customer wins, and ongoing innovation in customer engagement solutions.
The company's focus on expense controls and growth strategies highlights a strategic approach to balancing profitability and expansion.
While facing challenges in a competitive market, eGain has opportunities to leverage its strengths in innovation and customer demand for continued growth.

eGain reports solid fiscal 2023 performance amidst new challenges

eGain's fiscal 2023 showed growth in revenue and net income, with a focus on profitability and client satisfaction.
While facing challenges in new customer acquisitions, the company remains optimistic about demand trends and opportunities.
Excitement surrounds the upcoming annual customer conference and market interest in Knowledge Hubs.

eGain surpasses Q1 expectations, eyes growth through innovation and clients

eGain's Q1 performance exceeded expectations, with strong financials and customer loyalty metrics.
The company showcased strengths in client acquisitions, innovation with AssistGPT, and industry recognition.
Challenges include maintaining growth momentum and differentiation in a competitive landscape.
Opportunities lie in expanding the client base, driving operational efficiencies through AI, and strategic partnerships.

eGain surpasses Q2 expectations, focuses on growth amid client changes

eGain delivered strong Q2 results exceeding guidance, showcasing financial resilience and innovation in AI and knowledge management.
While facing challenges from client non-renewals and revenue decline, the company's focus on new logo wins and market interest in AssistGPT presents growth opportunities.
Maintaining profitability and addressing client churn will be crucial for eGain's sustained success and market competitiveness in the coming quarters.
With a solid cash position and a strategic outlook for Q3, eGain is poised to navigate challenges and leverage opportunities for future growth and expansion.

eGain reports Q3 revenue dip but boosts profitability with AI

eGain's Q3 performance reflects revenue challenges but strong profitability growth, driven by new client wins and AI solutions.
The company faces short-term financial pressures but maintains a positive outlook with adjusted revenue guidance for fiscal 2024.
Opportunities lie in leveraging R&D investments, expanding customer base, and enhancing AI solutions to drive future growth and market leadership.

eGain reports strong Q4 earnings, eyes AI market growth

eGain's Q4 performance reflects solid financial results and strategic focus on AI knowledge offerings
While facing challenges in a competitive market, the company is well-positioned to capitalize on growth opportunities
Balancing investments with financial discipline will be crucial for sustained profitability and market leadership
Overall, eGain's outlook for fiscal 2025 shows a commitment to innovation and customer-centric strategies

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eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy and Gunjan Sinha in September 1997 and is headquartered in Sunnyvale, CA.

SUNNYVALE, Calif., Sept.  02, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of omnichannel customer engagement solutions, today announced financial results for its fiscal 2020 fourth quarter and full year ended June 30, 2020.

eGain Reports 34% Growth in SaaS Revenue for Fiscal 2020 Fourth Quarter

eGain (EGAN) saw a big move last session, as its shares jumped more than 8% on the day, amid huge volumes.

eGain (EGAN) in Focus: Stock Moves 8.3% Higher

SUNNYVALE, Calif., Aug.  25, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of omnichannel customer engagement solutions, will announce its fiscal 2020 fourth quarter and full year financial results after the close of regular market trading on Wednesday, September 2, 2020, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.

eGain to Announce Fiscal 2020 Fourth Quarter and Full Year Financial Results on September 2, 2020

SUNNYVALE, Calif., Aug.  20, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ:  EGAN ), the leading provider of customer engagement solutions, today announced that a leading omnichannel retailer is now offering expanded self-service powered by eGain.

Iconic omnichannel retailer expands next-gen digital customer experiences with eGain

SUNNYVALE, Calif., Aug.  11, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of omnichannel customer engagement solutions, today announced select preliminary unaudited financial results for its fiscal 2020 fourth quarter and full year ended June 30, 2020.

eGain Announces Positive Preliminary Financial Results for Fiscal 2020 Fourth Quarter and Full Year

SUNNYVALE, Calif., Aug.  07, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that management will participate in a fireside chat at the Oppenheimer 23rd Annual Technology, Internet & Communications virtual conference on Tuesday, August 11, 2020 at 1:00pm ET and will be available for one-on-one meetings with investors throughout the day on August 11th and 12th.

eGain to Present at Oppenheimer 23rd Annual Technology, Internet and Communications Conference

SUNNYVALE, Calif., July  29, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ:  EGAN ), the leading provider of customer engagement solutions, today announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19.

Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid COVID-19

SUNNYVALE, Calif., July  20, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ:  EGAN ), the leading provider of customer engagement solutions, today announced that a financial services client is leveraging its top-rated digital engagement solution to deliver next-gen customer (CX) and agent experiences (AX).

US Financial Services Giant Leverages eGain Virtual Assistant to Automate Customer Engagement across Service and Sales

SUNNYVALE, Calif., July  16, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ:  EGAN ), the leading provider of customer engagement solutions, today announced its support for Google’s Business Messages for conversational customer service and engagement, as part of the eGain Messaging Hub™. Contact centers will now be able to handle the complete lifecycle of handling Google’s Business Messages with eGain, while integrating the interactions with other touchpoints for a complete view of the customer.

eGain Adds Google’s Business Messages support to its Messaging Hub

eGain AI Knowledge solution will improve customer experience by empowering thousands of contact center agents with easy conversational guidance and process adherence capability

Leading US health insurance company selects eGain to modernize member service

BYOB™ Architecture Harmonizes Messaging Across Bots and Agents

eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™

eGain Corporation (EGAN) is looking like an interesting pick from a technical perspective, as the company is seeing favorable trends on the moving average crossover front.

Moving Average Crossover Alert: eGain

SUNNYVALE, Calif., May  15, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of digital-first, omnichannel customer engagement solutions, today announced that Say Insurance® selected eGain for digital member service and engagement.

Say Insurance® Says Yes to eGain for Digital Member Engagement

eGain Corporation (EGAN) CEO Ashu Roy on Q3 2020 - Earnings Call Transcript

EGain (EGAN) doesn't possess the right combination of the two key ingredients for a likely earnings beat in its upcoming report. Get prepared with the key expectations.

Earnings Preview: eGain (EGAN) Q3 Earnings Expected to Decline

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Here we pick six Internet software stocks that are well poised to gain from increasing utility of Internet-based platforms and tools in the wake of coronavirus outbreak.

6 Top Internet Software Bets Amid the Coronavirus Crisis

eGain (EGAN) might move higher on growing optimism about its earnings prospects, which is reflected by its upgrade to a Zacks Rank #2 (Buy).

What Makes eGain (EGAN) a New Buy Stock

As of late, it has definitely been a great time to be an investor in eGain.

Will eGain Continue to Surge Higher?

eGain Corporation (EGAN) CEO Anshu Roy on Q2 2020 - Earnings Call Transcript

SUNNYVALE, Calif., Feb.  06, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ:  EGAN ), the leading provider of omnichannel customer engagement solutions, today announced that it has partnered with Avaya to accelerate digital transformation of customer engagement.

eGain partners with Avaya to deliver digital-first customer engagement

SUNNYVALE, Calif., Jan.  30, 2020  (GLOBE NEWSWIRE) -- eGain (NASDAQ:  EGAN ), the leading provider of omnichannel customer engagement solutions, today announced that the Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI) has selected eGain to provide great customer and agent experiences.

SBLI Insures Total Customer Happiness with eGain

eGain Corporation (EGAN) CEO Ashu Roy on Q1 2020 Results - Earnings Call Transcript

eGain (EGAN) delivered earnings and revenue surprises of 150.00% and 0.99%, respectively, for the quarter ended September 2019. Do the numbers hold clues to what lies ahead for the stock?

EGain (EGAN) Surpasses Q1 Earnings and Revenue Estimates

SUNNYVALE, Calif., Oct.  15, 2019  (GLOBE NEWSWIRE) -- eGain (NASDAQ:  EGAN ), the leading provider of omnichannel customer engagement solutions, today announced major enhancements to its eGain Solve™ software suite. eGain Solve Fall 2019 includes innovative capabilities to accelerate digital transformation success end to end: Connect, Solve, and Optimize. Here are the highlights.

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics

SUNNYVALE, Calif., Sept.  25, 2019  (GLOBE NEWSWIRE) -- eGain (NASDAQ:  EGAN ), the leading provider of omnichannel customer engagement solutions, is offering free, working customer service chatbots at its  Experience 360 ™ conference on October 15, 2019 at the Hyatt Regency O’Hare in Chicago. Attendance is free at the event, featuring at-scale success stories from Fortune 500 clients who have transformed customer, agent, and business stakeholder experiences, AX + BX + CX = DX™.

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