eGain

eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy in September 1997 and is headquartered in Sunnyvale, CA.

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eGain meets Q3 revenue guidance, focuses on balanced growth for 2024

eGain's Q3 2023 performance met guidance, reflecting financial stability and resilience in the U.S. customer base. The company faced challenges in securing new logo deals and experienced a decline in total revenue, prompting additional expense controls. However, opportunities lie in the expected revenue for Q4 2023 and the company's focus on balanced growth and profitability for fiscal year 2024.

eGain reports record revenue in Q2 2023 amidst market challenges

eGain's Q2 2023 performance reflects strong revenue growth, operational efficiency, and market resilience despite challenges in sales cycles and cautious spending trends. The company's focus on innovation, partnerships with key industries, and solid financial foundation present growth opportunities in the knowledge-powered customer engagement market.
While eGain faces challenges in navigating evolving market dynamics and competitive pressures, its strategic initiatives like hiring seasoned sales professionals and leveraging AI technology for knowledge management position it well for future growth. Maintaining a balance between innovation, market demand, and financial prudence will be crucial for eGain's sustained success.

eGain reports strong Q3 earnings and plans for sustainable growth

eGain's Q3 2023 performance reflects solid financial results, strong customer wins, and ongoing innovation in customer engagement solutions.
The company's focus on expense controls and growth strategies highlights a strategic approach to balancing profitability and expansion.
While facing challenges in a competitive market, eGain has opportunities to leverage its strengths in innovation and customer demand for continued growth.

eGain reports solid fiscal 2023 performance amidst new challenges

eGain's fiscal 2023 showed growth in revenue and net income, with a focus on profitability and client satisfaction.
While facing challenges in new customer acquisitions, the company remains optimistic about demand trends and opportunities.
Excitement surrounds the upcoming annual customer conference and market interest in Knowledge Hubs.

eGain surpasses Q1 expectations, eyes growth through innovation and clients

eGain's Q1 performance exceeded expectations, with strong financials and customer loyalty metrics.
The company showcased strengths in client acquisitions, innovation with AssistGPT, and industry recognition.
Challenges include maintaining growth momentum and differentiation in a competitive landscape.
Opportunities lie in expanding the client base, driving operational efficiencies through AI, and strategic partnerships.

eGain surpasses Q2 expectations, focuses on growth amid client changes

eGain delivered strong Q2 results exceeding guidance, showcasing financial resilience and innovation in AI and knowledge management.
While facing challenges from client non-renewals and revenue decline, the company's focus on new logo wins and market interest in AssistGPT presents growth opportunities.
Maintaining profitability and addressing client churn will be crucial for eGain's sustained success and market competitiveness in the coming quarters.
With a solid cash position and a strategic outlook for Q3, eGain is poised to navigate challenges and leverage opportunities for future growth and expansion.

eGain reports Q3 revenue dip but boosts profitability with AI

eGain's Q3 performance reflects revenue challenges but strong profitability growth, driven by new client wins and AI solutions.
The company faces short-term financial pressures but maintains a positive outlook with adjusted revenue guidance for fiscal 2024.
Opportunities lie in leveraging R&D investments, expanding customer base, and enhancing AI solutions to drive future growth and market leadership.

eGain reports strong Q4 earnings, eyes AI market growth

eGain's Q4 performance reflects solid financial results and strategic focus on AI knowledge offerings
While facing challenges in a competitive market, the company is well-positioned to capitalize on growth opportunities
Balancing investments with financial discipline will be crucial for sustained profitability and market leadership
Overall, eGain's outlook for fiscal 2025 shows a commitment to innovation and customer-centric strategies

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eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy and Gunjan Sinha in September 1997 and is headquartered in Sunnyvale, CA.

SUNNYVALE, Calif., May 02, 2023 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading knowledge platform for customer engagement, will announce its fiscal 2023 third quarter financial results after the close of regular market trading on Thursday, May 11, 2023, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.

eGain to Announce Fiscal 2023 Third Quarter Financial Results on May 11, 2023

SUNNYVALE, Calif., April 20, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement today announced the release of “Knowledge Management For Dummies, eGain Special Edition”, published by John Wiley & Sons. Available in both e-book and print formats, this first and only book of its kind demystifies knowledge management (KM) in the enterprise and provides tips and best practices for success. Also included are real-world case studies of knowledge-powered value creation at scale.

eGain Releases “Knowledge Management For Dummies, eGain Special Edition” with John Wiley & Sons

SUNNYVALE, Calif., April 18, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced the findings from a KMWorld survey. The research revealed that knowledge management (KM) is still under-used in the enterprise. Per Gartner, KM is the #1 technology that can simultaneously improve customer experience, employee experience, and operating performance.

KMWorld Survey Shows Huge Untapped Potential for Modern Knowledge Management Across the Enterprise

SUNNYVALE, Calif., Feb. 27, 2023 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced that management will be hosting meetings with investors on March 13, 2023 at the 35th Annual ROTH Conference taking place March 12-14, 2023 in Dana Point, California.

eGain to Participate in the Annual ROTH Conference on March 13, 2023

eGain (EGAN) has been upgraded to a Zacks Rank #1 (Strong Buy), reflecting growing optimism about the company's earnings prospects. This might drive the stock higher in the near term.

eGain (EGAN) Upgraded to Strong Buy: Here's What You Should Know

eGain (EGAN) is technically in oversold territory now, so the heavy selling pressure might have exhausted. This along with strong agreement among Wall Street analysts in raising earnings estimates could lead to a trend reversal for the stock.

Down -19.9% in 4 Weeks, Here's Why You Should You Buy the Dip in eGain (EGAN)

SUNNYVALE, Calif., Feb. 15, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced that its eGain Knowledge Hub solution is now integrated with Microsoft Teams™. The certified connector leverages eGain's BYO (Bring Your Own) architecture for no-code integration and easy deployment.

eGain Integrates with Microsoft Teams™ to Boost Employee Productivity

eGain (EGAN) delivered earnings and revenue surprises of 66.67% and 1.49%, respectively, for the quarter ended December 2022. Do the numbers hold clues to what lies ahead for the stock?

EGain (EGAN) Q2 Earnings and Revenues Surpass Estimates

eGain Corporation (NASDAQ:EGAN ) Q2 2023 Earnings Conference Call February 14, 2023 5:00 PM ET Company Participants Jim Byers - MKR Investor Relations Ashu Roy - Chief Executive Officer Eric Smit - Chief Financial Officer Conference Call Participants Richard Baldry - ROTH Capital Jeff Van Rhee - Craig Hallum Operator Good day, and welcome to the eGain Fiscal 2023 Second Quarter Financial Results Call. All participants will be in listen-only mode.

eGain Corporation (EGAN) Q2 2023 Earnings Call Transcript

SUNNYVALE, Calif., Feb. 14, 2023 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), a leading knowledge platform for customer engagement automation, today announced financial results for its fiscal 2023 second quarter ended December 31, 2022.

eGain Reports Record Revenue in Second Quarter of Fiscal 2023

SUNNYVALE, Calif., Feb. 08, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading knowledge platform for enterprises, today announced the general availability of eGain Instant Answers™, a radically simple experience for users to find relevant answer snippets from enterprise knowledge bases using generative-AI technology.

eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation

SUNNYVALE, Calif., Feb. 01, 2023 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer engagement automation, will announce its fiscal 2023 second quarter financial results after the close of regular market trading on Tuesday, February, 14, 2023, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.

eGain to Announce Fiscal 2023 Second Quarter Financial Results on February 14, 2023

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SUNNYVALE, Calif., Dec. 01, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement, today announced that it has been approved as a supplier on Crown Commercial Service's (CCS) G-Cloud Framework.

eGain Named as a Supplier on the Crown Commercial Services G-Cloud Framework

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eGain Corp (NASDAQ:EGAN ) Q1 2023 Earnings Conference Call November 14, 2022 5:00 PM ET Company Participants Jim Byers - MKR Group Ashutosh Roy - Co-Founder, Executive Chairman, CEO & President Eric Smit - CFO Conference Call Participants Richard Baldry - ROTH Capital Partners Jeff Van Rhee - Craig-Hallum Timothy Horan - Oppenheimer Operator Good afternoon, and welcome to the eGain Fiscal 2023 First Quarter Financial Results Conference Call. [Operator Instructions].

eGain Corp (EGAN) Q1 2023 Earnings Call Transcript

eGain (EGAN) delivered earnings and revenue surprises of 500% and 2.56%, respectively, for the quarter ended September 2022. Do the numbers hold clues to what lies ahead for the stock?

EGain (EGAN) Q1 Earnings and Revenues Beat Estimates

eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that its enterprise KM platform, the eGain Knowledge Hub™, was selected as the Readers' choice by the magazine's readers and users of KM solutions for customer experience and support.

eGain Wins KMWorld Magazine's Readers' Choice Award for 2022

SUNNYVALE, Calif., Nov. 02, 2022 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading AI knowledge platform for customer engagement automation, will announce its fiscal 2023 first quarter financial results after the close of regular market trading on Monday, November 14, 2022, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.

eGain to Announce Fiscal 2023 First Quarter Financial Results on November 14, 2022

SUNNYVALE, Calif., Oct. 03, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that it has been named in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems.

eGain named a Representative Vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems

SUNNYVALE, Calif., Sept. 28, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge automation platform provider for customer engagement, today announced that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact center agents, who serve them.

Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences

SUNNYVALE, Calif., Sept. 20, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that one of the world's largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact center agents at the point of service.

Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service

SUNNYVALE, Calif., Sept. 15, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN ), the leading knowledge management platform for customer engagement automation, today announced that a leading international airline has selected the eGain Knowledge Hub™ to unify knowledge silos and take customer service to new heights.

Leading International Airline Selects eGain Knowledge Hub™ to Elevate Customer Service

eGain Corporation (NASDAQ:EGAN ) Q4 2022 Earnings Conference Call September 7, 2022 5:00 PM ET Company Participants Jim Byers - MKR Investor Relations Ashu Roy - Co-Founder, Executive Chairman, CEO and President Eric Smit - CFO Conference Call Participants Richard Baldry - ROTH Capital Partners Jeff Van Rhee - Craig-Hallum Capital Group Tim Horan - Oppenheimer Operator Hello, and welcome to the eGain 2022 Fourth Quarter and Full Year Financial Results Conference Call. All participants will be in a listen-only mode.

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